Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and contact information when you create an account
• Billing and shipping addresses when you make a purchase
• Payment information (processed securely through our payment providers)
• Communications you send to us
• Skin profile information for personalized recommendations

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Personalize your shopping experience and product recommendations
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

3. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember items in your shopping cart
• Understand how you use our website
• Deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (payment processors, shipping carriers)
• Professional advisors (lawyers, accountants) as needed
• Law enforcement when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and secure payment processing through certified providers.

6. Your Rights

Under South African law (POPIA) and other applicable regulations, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order history is retained for 7 years in accordance with tax regulations.

8. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: privacy@newkwadayspa.co.za
Address: NEWKWA Day Spa, South Africa

9. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.